Privacy Policy

Last updated: 17.04.2025

Camellia Coaching (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website at https://www.camelliacoaching.com (the "Site"), book a session, communicate with us, or otherwise use any of our coaching services (collectively, the “Services”).

By accessing or using any of our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Services.

1. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Policy regularly.

2. Information We Collect

The type of personal data we collect depends on your interaction with us. We collect the following categories of information:

A. Information You Provide to Us Directly

This may include:

Your name, email address, phone number, and contact preferences
Information shared during coaching sessions (e.g. goals, challenges, notes)
Payment or billing information (processed securely by third-party providers)
Any messages or inquiries you send us via the Site or email

Providing certain information is voluntary, but may be necessary to use some of our Services (e.g. booking sessions).

B. Information Collected Automatically

We may collect limited information automatically when you use our Site, such as:

IP address and browser type
Device information and settings
Pages visited and actions taken on the site

This information is used for analytics, site functionality, and security purposes. It is collected using cookies or similar technologies.

You can manage cookie preferences via your browser settings. Please note that disabling cookies may affect the functionality of the Site.

3. How We Use Your Information

We use your personal data to:

Provide, schedule, and manage coaching services
Communicate with you about appointments, updates, and relevant content
Respond to inquiries and provide customer support
Send optional newsletters or marketing (only if you've opted in)
Comply with legal obligations
Maintain security and protect against misuse

We do not sell or rent your personal data. Your information is only used to support your coaching experience.

4. Sharing Your Information

We only share your information in limited circumstances, including:

Service providers: We use third-party tools (e.g. scheduling software, payment processors like Stripe or PayPal, secure video platforms) to provide our Services. These providers may access your information as necessary to perform their roles.
Legal compliance: We may share information if required by law or to protect our rights, clients, or others.
With your consent: For example, if you ask us to share information with another professional (e.g. therapist, doctor), we will only do so with your explicit consent.

5. Confidentiality of Coaching Sessions

All information shared during coaching sessions is considered confidential. We will never disclose the content of coaching conversations unless:

Required by law (e.g. in case of risk of harm to self or others)
You give explicit written consent
It is necessary to protect your vital interests or those of another person

6. Third-Party Websites

Our Site may contain links to third-party sites or tools (e.g. Zoom, payment processors). These are governed by their own privacy policies, and we encourage you to review them separately. We are not responsible for their content or practices.

7. Data Retention and Security

We retain personal data only as long as needed to fulfill the purposes outlined in this Policy, including legal or accounting obligations.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute protection.

8. Your Rights (under GDPR and other laws)

If you are located in the EU, UK, or other regions with privacy laws, you may have the following rights:

Access your personal data
Correct or update your information
Request deletion (“right to be forgotten”)
Object to or restrict processing
Withdraw consent (for optional uses, like marketing)
Lodge a complaint with a supervisory authority

To exercise any of these rights, contact us at: contact@camelliacoaching.com

9. Children’s Privacy

Our Services are not intended for children under 16, and we do not knowingly collect personal data from minors. If you are a parent or guardian and believe your child has shared information with us, please contact us so we can remove it.

10. Contact Us

For any questions about this Privacy Policy or how your data is handled, please contact us at:

📧 Email: contact@camelliacoaching.com
🌐 Website: https://www.camelliacoaching.com